Customer Service Team

Ross – Director

Ross (he/him) has been supporting the growth and development of the Strong Minds Psychology journey for ten years. He is passionate about working in a strong team environment to support our communities, and creating structures and connections that allow us to provide more opportunities to support mental health and development. 

Ross has over 20 years experience in the small business sector, providing excellent and efficient customer service, and working with clients to find the best possible outcome for their needs. After more than two decades, Ross has finished running his other small business, so he can focus on supporting our team & community. 

Outside of SMP, Ross enjoys board games, spending time with his family, and is a super keen golfer. Ross aims to keep fit and healthy, getting involved in running & other excercise challenges. 


Rhonda – Finance Officer

Rhonda (she/her) provides professional administration support to our psychologists and a caring intake process for new clients. With 20 years experience in the healthcare, early childhood and private sectors, Rhonda believes that supportive communication and organisation play a vital part in creating a successful team. 

Rhonda loves the challenge of balancing work and family life in her local community and you will find her studying many recipes from Jamie Oliver’s 35 Minutes Meal book. 

Rhonda can be found at our Yarra Junction clinic and is ready to answer your finance queries on the phone or via email. 

Languages: English 


Melissa – Customer Service

Melissa (she/her) has undertaken a new career path in customer service with the Strong Minds team in 2021, after spending much of her career working in the education industry caring for & educating primary school aged children. Melissa has also worked in the health industry, with experience supporting people of differing abilities with care & respite for local families.

Melissa is passionate about creating a sense of belonging, connection & community. She loves helping others & enjoys working as part of a team. Melissa is also passionate about her Cavoodle, Layla, who she loves to spend time with. 

In her spare time, Melissa likes to visit new places, check out the art & craft section of markets & eat out at cafes & restaurants. She is currently exploring the world of resin & hopes to one day make a resin table-top. 

Melissa looks forward to welcoming you at either Yarra Junction or Warragul clinic. 

Languages: English

Abi Hinds - Customer Service

Abi (she/her) joined our Customer Service team in 2022, and brings a wealth of customer service and administrative experience from various industries including Early Childhood, Pharmaceutical and Health Services. Customer service has been a focal point in every position of her career and she is committed to help clients experience a friendly and welcoming environment at Strong Minds Psychology. 

Abi is also a qualified massage therapist and ran her own business in the UK before moving to Australia in 2012.  

Abi loves working within her local community and has volunteered time with local charities and her children’s sporting and community groups over the years. 

Thanks to her two children, you can ask her anything about Pokemon, Nintendo games, the Marvel universe, and Anime cosplay! 

Languages: English