Customer Service Team
Ross – Director
Background: Ross was a founding member of the Strong Minds Psychology team, and has been a part of Strong Minds Psychology since 2016. He has been supporting the growth and development of psychology services in the community since 2010. He is passionate about working in a strong team environment to support our communities, and creating structures and connections that allow us to provide more opportunities to support mental health and facilitate improved daily living.
Ross has over 25 years experience in the small business sector, providing excellent and efficient customer service, and working with clients to find the best possible outcome for their needs. After more than two decades, Ross has finished running his other small business, so he can focus on supporting our team & community.
Special Interests: Golf, board games, spending time with family, podcasts, running, exercise challenges.
Pronouns: he/him
Languages: English
Work Days: Monday to Friday across our Yarra Junction and Warragul clinics and communities.
Rhonda – Finance Officer
Background: Rhonda was a founding member of the Customer Service team, and has been a part of Strong Minds Psychology since 2016. She provides professional administration and finance support to our psychologists and all of our clients. With more than 20 years experience in the healthcare, early childhood and private sectors, Rhonda believes that supportive communication and organisation play a vital part in creating a successful team.
Special Interests: Rhonda loves the challenge of balancing work and family life in her local community and you will find her studying many recipes, or enjoying some scrap booking.
Pronouns: she/her
Languages: English
Work Days: Monday/Tuesday/Thursday/Friday across the Yarra Junction and Warragul clinics, or via email or phone.
Melissa – Customer Service
Background: After many years in the education and health industries, Melissa joined our Customer Service team in 2021. Melissa is passionate about creating a sense of belonging, connection & community. She loves helping others & enjoys working as part of a team.
Special Interests: Spending time with her Cavoodle, Layla; Visiting new places, checking out arts & crafts at the market, eating out at cafes & restaurants, working with resin & other art modalities.
Pronouns: she/her
Languages: English
Work Days: Monday/Tuesday/Thursday/Friday across both our Warragul and Yarra Junction clinics.
Abi - Customer Service
Background: Abi joined our Customer Service team in 2022, and brings a wealth of customer service and administrative experience from various industries including Early Childhood, Pharmaceutical and Health Services. Customer service has been a focal point in every position of her career and she is committed to help clients experience a friendly and welcoming environment at Strong Minds Psychology.
Abi is also a qualified massage therapist and ran her own business in the UK before moving to Australia in 2012.
Abi loves working within her local community and has volunteered time with local charities and her children’s sporting and community groups over the years.
Special Interests: Thanks to her two children, you can ask her anything about Pokemon, Nintendo games, the Marvel universe, and Anime cosplay!
Pronouns: she/her
Languages: English
Work Days: Monday, Wednesday and Friday at our Yarra Junction clinic.
Storm - Customer Service
Qualifications: Diploma of Early Education, Certificate IV in Business Management, Mental Health First Aid Accreditation
Background: Storm joined the customer service team mid 2023 after wanting to investigate more into her Business Management experience.
Storm has spent most of her career working in Early Childhood Education where she has worked to support children and their families. Storm has enjoyed working closely with the community and families, which prompted her to join our Customer Service team.
Storm values working with our clients and community to ensure they get quality support to help achieve their goals.
Special Interests: Travelling with her family, pilates, exploring new activities and interests.
Pronouns: she/her
Languages: English
Work Days: Monday, Tuesday and Thursday at our Yarra Junction clinic.